Confirmation – A booking is deemed to be confirmed when the deposit has been received.
Final confirmation of booking – All arrangements including menus, beverages, time of arrival, and any additional requirements must be finalised no less than one week prior to the event.
Cancellation Policy – Where cancellations are given less than one week prior to the function date, any deposit may be forfeited.
Please note that peak function times (ie. Christmas) may warrant a stricter cancellation policy – please check at the time of booking.
Room hiring fee – A hire charge will apply to all bookings where an area of The Maypole has been privately booked. This charge will be applied to your final bill on the date of your function.
Minimum Spend Guideline – In order to maximise our areas, we require a commitment by the function organiser that a minimum spend requirement will be met.
Catering – All catering requirements must be confirmed no later than one week prior to the event. If the number of guests attending the function decreases from the confirmed number, the full catering amount will still be charged.
If the number of guests or catering requirements increase, additional food may be ordered on the night but availability cannot be guaranteed.
The client will ensure that food and beverages of any kind are not brought on to the premises by the client or the client’s guests, invitees or any other person attending the function unless previously arranged with The Maypole management.
Attendance/Relocation of Areas – Should the confirmed number of guests decrease or increase, The Maypole reserves the right to relocate the function to another area or open the area to the public. The Maypole makes every effort to provide rooms as reserved; however, in the event of significant changes in requirements or unforeseen circumstances, The Maypole reserves the right to relocate areas appropriate to the number of guests and the prevailing weather conditions. Any relocation will be in consultation with the client.
Under Age Guests – In accordance with the current liquor licensing laws, minors (individuals under 18 years of age) must be accompanied by their parent or legal guardian.
Proof of Age – Upon request, all guests are required to provide acceptable photo identification.
Intoxicated Guests – Any guest deemed to be unduly intoxicated or behaving in a disorderly manner will be asked to leave the premises immediately. The Maypole bar staff and management reserve the right to terminate a function or refuse service to any guest deemed intoxicated.
Damage – Clients must assume full responsibility for their guests and any damage that may occur to The Maypole property as a result of the function and will therefore be held liable.
Loss of Property/Belongings – The staff and management of The Maypole will always endeavour to ensure that a client’s property and belongings are protected. However, we offer no guarantee of this and will not accept responsibility for lost, stolen or damaged property left at the venue prior to, during or after the function.
Decorations/Displays – The Maypole does not permit any decorations and or displays to be fixed to any surface of the building without prior approval from management.
Your details will be held by The Maypole on its computer database for use by its Administration Department for maintaining proper records and for marketing purposes. It will not be passed on to any third parties.